When you need to hire home care services for a loved one, such as a parent, there are a few key questions that you should ask of the in home care provider, as well as the agency, to determine if you’re hiring the right one. The more you know and understand about the process as well as the caregiver, who will be working directly with your loved one, the more confident you’ll be with the ultimate decision that you make.
Is the In Home Health Care Services Agency Licensed? While you may wish to assume that all agencies are licensed and insured, this isn’t always the case. If you find a home care provider through the classified ads, especially one working independently and not as part of an agency, they may or may not be licensed to provide the services that they do. Besides, not all formal and legal agencies are required to have licenses in every state.
How Does the Agency Train its Providers? Training is a vital component in the quality of care that is offered to its patients. With little training and no support, the caregivers are left to their own devices to determine how best to handle different situations. You want to be assured that your loved one will have the right level of care by a qualified individual should an emergency arise.
Ask for the Potential In Home Care Provider’s Credentials. You deserve to know what credentials the prospective in home care provider has. Any agency that refuses to discuss professional credentials of their caregivers with you is one that you should avoid.
How Often Does the Agency Review and Evaluate Performance? An agency that routinely checks in on the performance of its care providers will tend to have a better grasp on the quality of care that those providers are offering to the patients in their care. However, reviews and evaluations that are conducted less frequently won’t necessarily be a bad thing, as a thorough review once a year can sometimes be more effective than simplified reviews every few months.
Ask for Reviews or References. Don’t hesitate to ask for customer reviews or references. Follow up with any references provided and check online to see what other people have said about a particular home care services agency or company. While there will likely be some negative reviews of almost every agency, a mix of reviews should provide a wealth of valuable information that will help you make the best decision for you and your loved one.
If you or someone you know needs help with home care services in Grand Rapids, MI contact the caregivers at Gauthier Family Home Care. We provide quality and affordable home care for many disabled and elderly loved ones in our community. Call us at (616) 658-2300 for more information.
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